GPT has a range of stakeholders across several different areas, including investors, tenants, the communities in which assets are located and visitors to the Group's owned and managed assets. This means that there are inevitably some complaints received by the Group.

The GPT Group has complaints handling procedures in place, which comply with Australian Standard AS ISO 10002-2006, and are designed to ensure that all complaints are resolved in an appropriate and timely manner.

Regular monitoring of complaints is undertaken as part of GPT's compliance function, and feedback obtained from stakeholders is used to improve GPT's policies and procedures.

Further information on GPT's Privacy Statement

External Complaints Handling Service
GPT is also a member of the Financial Ombudsman Service (FOS), a registered external complaints resolution service. Should a stakeholder not be satisfied with the resolution of a complaint after the internal complaints handling procedure has been completed then they may make an application to FOS for resolution of the complaint in accordance with the rules of the service.

Contact Details

Registered Office
Level 52
MLC Centre
19 Martin Place
SYDNEY NSW 2000
Telephone +61 2 8239 3555
Facsimile +61 2 9225 9318

Responsible Entity
GPT RE Limited
ACN 107 426 504

External Complaints
Financial Ombudsman Service
Telephone: 1300 78 08 08
Facsimile: (03) 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au
Mail: GPO Box 3, Melbourne, Victoria, 3001

For the complaints handling process specific to GPT Securityholders, click here.